Terms & Conditions
- 1. Company Information
Stone Hollow
Registered address: The Granary, Whitland Abbey, Whitland, Carmarthenshire, SA34 0LG
Company registration:
Contact: Orders@stonehollow.co.uk
- Use of Website
You must be at least 18 years old or have guardian permission to make purchases on this website. You agree to use the site lawfully and not for fraudulent or illegal purposes.
- Products, Orders & Contract
All products displayed are subject to availability and may be withdrawn at any time.
Your order is an offer to purchase. We will confirm acceptance by sending an order confirmation email, at which point a contract is formed.
We reserve the right to cancel or refuse any order for any reason.
- Pricing & Payment
All prices are displayed in GBP and include VAT where applicable.
Payment must be made in full at checkout using accepted methods (e.g., debit/credit card, PayPal).
We reserve the right to change prices without notice (changes do not affect already placed orders).
- Print on Demand Orders
We use third-party providers to manufacture and ship our products (“print on demand”).
Our print on demand suppliers are independent companies responsible for manufacturing and shipping certain items on our behalf. By placing an order, you consent to your details being securely shared with these suppliers solely for fulfilment of your order.
Your relevant order details will be shared with our production partners solely for fulfilment purposes.
Custom/personalized items may have longer production or delivery times.
- Delivery
Delivery times are estimates only and may be affected by external factors or third-party providers.
Title and risk pass to you once products are shipped.
Shipping charges and delivery details will be shown at checkout.
- Returns & Refunds
Please refer to our Refund and Returns Policy for detailed terms.
Due to the custom nature of print on demand, some items may be non-refundable unless faulty, damaged, or as provided by law.
Contact us within 5 days of delivery if there is an issue with your order.
- User Content & Reviews
By submitting reviews or comments, you grant us a non-exclusive, royalty-free right to use, reproduce, and display this content for marketing or site improvement.
- Intellectual Property
All content on this website, including images, product descriptions, and branding, is owned by or licensed to Stone Hollow. You may not reproduce, copy, or use any content without prior written permission.
- Limitation of Liability
Except as required by law, Stone Hollow shall not be liable for any indirect, consequential, or incidental damages arising from product purchase or use.
Our liability for direct damages is limited to the value of the order placed.
- Data Protection & Privacy
Your personal information is processed in accordance with our Privacy Policy.
By purchasing, you consent to our use and sharing of your data as detailed there.
- External Links
Links to third-party websites are provided for your convenience; we take no responsibility for their content or operation.
- Changes to Terms
We may amend these Terms and Conditions from time to time. The latest version will always be available on this page. Continued use of our website constitutes acceptance of any changes.
- Governing Law
These Terms are governed by and construed in accordance with UK law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
- Contact Us
Questions regarding these Terms?
Contact: Orders@stonehollow.co.uk